Orders and Payments
- Which payment methods do you accept?
You can select a preferred payment method among several of which we accept:
❀ Credit card:
You can pay through PayPal with your credit card. The credit card that we currently accept are:
- American Express
❀ SOFORT banking - You can make the payment directly from your e-banking by choosing SOFORT.
❀ Bank Deposit
Payment by Bank Wire Transfer - we must receive your payment within 10 calendar days* after your order is placed (advance payment only).
*Passed this delay the order is cancelled and items re-stocked.
2. Can I change the order once it is placed?
If you have already placed an order and wanted to change it, please contact as at firstname.lastname@example.org as soon as possible. From our side, we will do our best to make the change possible and adapt the order to your preferences. However, if the order is already shipped, it is not possible to change it.
3. Do you offer free shipping?
Yes, we do offer free standard economy shipping for all orders above 99 CHF.
4. I passed my order today. When will it arrive?
We do our best to process the order as soon as possible. However, the time of the delivery varies depending on the destination country.
❀Orders within Switzerland:
Once your order is shipped, it is delivered by the Swiss post within 2-3 business days with standard economy shipping, and 1-2 business days with priority shipping.
❀ Orders to other European countries:
The time of the delivery can vary (around 6-9 business days, but please note that it is only an estimation).