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When will my order arrive?

Thank you for your order! 

Once your order is shipped, it is usually delivered by Swiss Post within 2-3 business days with standard economy shipping and 1-2 business days with priority shipping. 

Please note this is an estimate and not a guaranteed delivery time – Swiss Post does not operate during public holidays or weekends and can have delays on their side for other reasons, for which NIASHA is not responsible.

You can track your parcel with the tracking number included in your shipping confirmation email. Please check your junk email folder if you don’t see it in your main inbox.

NOTE: We do our best to process the orders as soon as possible or within 24 hours on business days. The order processing time may take slightly longer (up to 48 hours on business days) during special events, like Black Friday or the Christmas period.

Do you offer free shipping?

Yes! We offer free standard shipping for all orders above CHF 50. You are also welcome to join our rewards program to swap your points for free economy shipping, among other great things. 

IMPORTANT: If your package gets returned to our warehouse in Vevey by Swiss Post because they couldn’t deliver it (e.g., „recipient not found at address provided“), we don’t cover the fees to reship your order. To avoid such occurrences, please make sure to check your address and name before finalizing your order with us. If you just recently moved and your address changed, we kindly advise you to notify your local post office immediately and register your change of address with forwarding.

Where do you ship TO/FROM?

All products are kept in our warehouse in Vevey, Switzerland, and we ship directly from here.
We ship only within Switzerland and Liechtenstein.

What payment methods do you accept?

We currently accept the following payment options:

• Credit Cards (Visa, Mastercard, American Express)

• PayPal

• Postfinance – Postfinance Card and Postfinance E-Finance

• TWINT

• Purchase on account “Kauf auf Rechnung” (Processed by MF Group AG/PowerPay)

Is your packaging environmentally friendly?

We invest a lot of effort to make our packaging as sustainable as possible! 

Our carton delivery boxes are 100% recyclable. Additionally, we avoid styrofoam and only use biodegradable fillings that are made out of corn. They are environmentally safe to use and can be dissolved in water. Our scotch tape is biodegradable, and our logo sticker is printed with Soy ink.

If we ship products made of glass or exceptionally fragile items, we use one layer of bubble wrap to protect the products from leakage and breaking.

Orders

Can I change / cancel my order once it is placed?

If you have already placed an order and want to change it, please contact us at hello@niasha.ch as soon as possible. We will do our best to make the change happen and adapt the order to your preferences. 

However, if the order has already been shipped, it is not possible to change or cancel it.

Do I get any samples with my order?

Absolutely! You can choose the samples you want directly in your cart before checking out. And you also get a free surprise sheet mask with every order over CHF 130 as a little treat from us. ☺

If you are in the samples-free club, we totally get it! Don’t choose any samples, and none will be added to your order.

I'm placing an order as a gift and don’t want any prices to be shown. How should I proceed?

We’ve got you covered – invoices are sent by email only, and no prices are shown in any packages we send out. Hope your friends enjoy the gift!

The product that I want is out of stock. What should I do?

We totally feel your disappointment and work hard to avoid these situations. Please enter your email address in the “Notify me when back in stock” tab on the product page, and we will notify you by mail once the product is back!

Is NIASHA open all year round?

Yes, our website NIASHA.ch operates all year round 24/7. However, please note that humans are working behind the online scenes :)

We operate according to the Canton of Vaud and its public holidays. The following official public holidays apply:

• New Year’s Day (1. January)

• Saint Berchtold’s Day (2. January)

• Good Friday (April - date varies each year)

• Easter Monday (April - date varies each year)

• Ascension Day (May - date varies each year)

• Whit Monday (May - date varies each year)

• Day after the Federal Fast (September - date varies each year)

• Swiss National Day (1. August)

• Christmas Day (25. December)

 

Our customer service is available from Monday to Friday (9am-16pm) except during public holidays. 

Payments

What payment methods do you accept?

We currently accept the following payment options:

• Credit Cards (Visa, Mastercard, American Express)

• PayPal

• Postfinance – Postfinance Card and Postfinance E-Finance

• TWINT

• Purchase on account “Kauf auf Rechnung” (Processed by MF Group AG/PowerPay)

I didn’t receive any paper invoice in my parcel. Did you forget to include it?

Don’t worry! Invoices are sent by email only, and we don’t send out additional paper documents. Should you need a duplicate of your order summary, please reach us at hello@niasha.ch, and we will be happy to provide you with one!

Shipping

Where do you ship TO/FROM?

All products are kept in our warehouse in Vevey, Switzerland, and we ship directly from here.
We ship only within Switzerland and Liechtenstein.

When will my order arrive?

Thank you for your order! We do our best to process all orders asap, within 24-48 hours on business days. Please note that the order processing time may take longer during special events, like Black Friday. Once your order is shipped, it is usually delivered by Swiss Post within 2-3 business days with standard economy shipping and 1-2 business days with priority shipping. Please note this is an estimate and not a guarantee – Swiss Post does not operate during public holidays and can have delays on their side for other reasons, over which we have no control.

How can I track my parcel?

The tracking number of your parcel is included in your shipping confirmation email following the order confirmation. Please check your junk email folder if you don’t see the order confirmation – both emails must be there. Once you have the tracking number, you can check the status of your parcel here.

Do you offer free shipping?

Yes, we offer free standard shipping for all orders above 50 CHF. You are also welcome to join our rewards program to swap your points for free economy shipping, among other great things.
If we send you an item that was or has been damaged on the way to you, is faulty, or doesn't match the listing description on our website, we also offer to reship the product for free or reimburse the amount paid for this product.

IMPORTANT: If your package gets returned to our warehouse in Vevey by the Swiss Post because they couldn’t deliver it (e.g., „Recipient not found at address provided“), we don’t cover the fees to reship your order. To avoid such occurrences, please make sure to check your address and name before finalizing your order with us. If you just recently moved and your address changed, we kindly advise you to notify your local post office immediately and register your change of address with forwarding.

The tracking shows my parcel has been delivered, but it’s not in my letter box. What happened?

We are sorry you’re reading this section. Firstly, we recommend checking with your neighbors if they have received your parcel by accident – this solves 99% of such cases. If your neighbors did not receive it either, the parcel is most likely, stolen.
Suppose you consider the parcel to be stolen. In that case, you can make a claim at your local police office and then send the claim to your Household Insurance.

NIASHA is not responsible for lost or stolen packages unless such an event happens during transit. We, therefore, recommend choosing shipping protection (shipping against signature) to make sure the package is delivered to you directly.

Local Pickup

Do you offer a local pick-up?

Yes, we do! After receiving your pick-up confirmation via email, you will be able to collect your order at our warehouse in Vevey. The address and further information will be provided in the confirmation email.

 

Available pick-up times: Monday to Friday: 9:30 am – 4:30 pm

If you cannot come within this time frame, please contact us at hello@niasha.ch or call us at 076 224 85 25 to make an appointment for pick-up.

Returns

Can I return, cancel or exchange a product?

If you have just placed an order and realized you took the wrong item or would like to cancel an item, please email us right away at hello@niasha.ch, so we can help you adjust the order if it’s still in the warehouse.

To return a product(s), kindly first send us an email at hello@niasha.ch
and let us know your order number and which product(s) you would like to return. Please only return unused and unopened items. You may then send us the product(s) to the following address: 

NIASHA SARL
Rue des Bosquets 15
De l’autre coté du bâtiment
1800 Vevey
 

We will get in touch with you, once the product(s) arrive at the
warehouse.

Moreover, we can exchange products that are shipped out and unopened. However, you’ll have to cover both the return and re-shipping amount.

If you live close to our warehouse in Vevey and want to exchange products directly, please contact us at hello@niasha.ch before doing so. We will help you from there.

I received a damaged or wrong item, what do I do?

Oh no! We’re so sorry about this situation! Please e-mail us at hello@niasha.ch with a picture of the wrong or damaged item. We will help you from there!

Gifts & Discounts

I’d like to purchase a Gift Card for a friend. How will it be delivered?

We are happy to offer E-Gift Cards – these are sent electronically by email to you or your friend and are not physical items. We suggest you enter your own email so that once you receive the gift card, you either forward it to your friend with a personal message or print it out.

Don’t see the gift card in your inbox? Please check your junk folder; it should be there.

I received an E-Gift Card. How do I use it?

Simply enter the gift card code during checkout in the field “Gift Card or Discount Code” and click “Apply.” The amount of the gift card will be deducted from your cart total.

Do you have multiple gift cards? Fantastic - you can enter multiple codes one after the other.

Bonus: You can combine gift cards with one discount code.

Do you offer a wrapping service for birthdays or special occasions?

We currently do not offer a wrapping service. However, we can include a birthday card and customize our wrapping paper (color). If you are interested in making use of it, please send us an email at hello@niasha.ch, and we’ll be happy to assist you!

I'm placing an order as a gift and don’t want any prices to be shown. How should I proceed?

We’ve got you covered – invoices are sent by email only, and no prices are shown in any packages we send out. Hope your friends enjoy the gift!

How do I apply my Discount Code?

Simply enter the discount code during checkout in the field “Gift Card or Discount Code” and click “Apply”. The amount of the discount will be deducted from your cart total.

Only one discount code can be applied per order and cannot be combined with any other promotions or offers. Discount codes can be combined with E-Gift Cards, though. 

NOTE: If your order value is 50 CHF or above, your parcel will be shipped for free (Standard Economy).

However, if you apply a discount code afterward, your order value will change, and shipping fees might apply, depending on the cart total. So, if you wish to make use of the free shipping delivery method, your cart total must be 50 CHF or above, with the discount code applied.

Products

Are the products on NIASHA 100% authentic?

Absolutely! We are proud to source our products from the brands directly or from a legitimate and trusted distributor. Whenever you are shopping with NIASHA, you can be assured that you are always getting authentic and genuine products directly from Korea.

Are all products on NIASHA Cruelty-free?

Yes, they are. Back in 2016 a bill was passed in South Korea that required that all beauty brands have to be Cruelty-free by 2018. However, not all products are Vegan. Feeling a bit lost? Check our blog post on Cruelty Free and Vegan Skincare to understand the difference.

Is your packaging environmentally friendly?

We invest a lot of effort to make our packaging as sustainable as possible!

Our carton delivery boxes are 100% recyclable. Additionally, we avoid styrofoam and only use biodegradable fillings that are made out of corn. They are environmentally safe to use and can be dissolved in water. Our scotch tape is biodegradable, and our logo sticker is printed with Soy ink.

If we ship products made of glass or exceptionally fragile items, we use one layer of bubble wrap to protect the products from leakage and breaking.

I can’t find my favorite K-Beauty product/brand on NIASHA ☹ - what can I do?

We are always open to product recommendations and requests, so feel free to email us at hello@niasha.ch!

You love the brands „KraveBeauty“ and „Glow Recipe“ and wonder why we don’t offer their products? 

Currently, those brands work with European stores very selectively or not at all. You can find Glow Recipe in Switzerland on www.douglas.ch, and Krave Beauty now offers shipping to Switzerland and Europe directly on their website www.kravebeauty.com

If those brands change their policies and start working with European retailers, we will of course, add their products to our store :)