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Shipping and Returns
Shipping
Orders are processed within 24-48 business hours. Once shipped, your order will be delivered by Swiss Post within 2-3 business days with Standard Shipping or 1-2 business days with Priority Shipping. Please note, processing times may be slightly longer during busy periods, such as Christmas or Black Friday.
Holiday Shipping
To ensure timely delivery during the holiday season or sales events, we recommend placing orders early, as delivery times may extend due to high volumes.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can follow your order via Swiss Post's website using the provided tracking number.
Free Shipping
Enjoy Free Shipping on all orders over CHF 50.
Returns
You may return products within 14 days of receiving your order. To be eligible for a return, products must be unused, unopened, undamaged, and in their original packaging. Return shipping costs are the customer's responsibility unless the product received is defective or incorrect. Please contact us at hello@niasha.ch before returning any products for further assistance.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at hello@niasha.ch with your order number and photos of the damage for further assistance. We will arrange a replacement or refund.
Shipping Protection
NIASHA Ltd. is not responsible for lost or stolen packages after delivery. We highly recommend selecting the Package Protection option for CHF 1 (delivery against signature) at checkout to ensure your order is protected against theft or loss after delivery.
International Delivery
We currently only ship to Switzerland and Liechtenstein.
Warehouse Pickup
You can collect your order from our warehouse in Vevey, Vaud. Pick-up is available from Monday to Friday: 9:30 am – 4:30 pm. Once your order is ready for collection, you will receive a notification. Please bring your order confirmation and a valid ID for pickup.
how to use
ingredients
pair it with
- CCReviewingCentella Water Alcohol-Free TonerI recommend this productSkin Type CombinationSkin Concern Sensitivity, Redness, DehydrationAge Range 35 to 44Rated 5 out of 5 stars12 months agoClear purchase recommendation
Centella Water Alcohol-Free Toner is wonderfully gentle and soothing. It instantly refreshes, relieves irritation and provides the skin with light moisture without weighing down. Thanks to the mild, alcohol-free formula, it is perfect for sensitive skin and optimally prepares for the following care. A reliable toner for everyday use.
Translated from German - JHJessica H.Verified BuyerReviewingCentella Water Alcohol-Free TonerI recommend this productSkin Type CombinationSkin Concern Enlarged Pores, Uneven Skin Tone, DrynessAge Range 18 to 24Rated 4 out of 5 stars1 year agoBasic but good
I like gentle toners for 2x day use. this one works pretty well so far (been using it for a week now). Did not break me out. Very gentle formula with Centella. Doesnt really do much but feels light and moisturizing which is what i like.
- GGGina G.Verified BuyerReviewingCentella Water Alcohol-Free TonerI recommend this productSkin Type CombinationSkin Concern Sensitivity, Dull Complexion, DehydrationAge Range 45 to 54Rated 5 out of 5 stars1 year agoIt is perfect for summertime.
It is perfect for summertime.
Translated from German - EJEleanor J.Verified BuyerReviewingCentella Water Alcohol-Free TonerRated 3 out of 5 stars3 years agoNot for me
It’s very nice but there are other products within Niasha with Centella as the base that for me offer more and there are other sprays or essences that I prefer.
- MCMélanie C.Verified BuyerReviewingCentella Water Alcohol-Free TonerI recommend this productRated 5 out of 5 stars3 years agoVery light and soothing
I love using this water as a light toner. It is refreshing but at the same time soothing.
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