Shipping and Returns
Shipping
Orders are processed within 24-48 business hours. Once shipped, your order will be delivered by Swiss Post within 2-3 business days with Standard Shipping or 1-2 business days with Priority Shipping. Please note, processing times may be slightly longer during busy periods, such as Christmas or Black Friday.
Holiday Shipping
To ensure timely delivery during the holiday season or sales events, we recommend placing orders early, as delivery times may extend due to high volumes.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can follow your order via Swiss Post's website using the provided tracking number.
Free Shipping
Enjoy Free Shipping on all orders over CHF 50.
Returns
You may return products within 14 days of receiving your order. To be eligible for a return, products must be unused, unopened, undamaged, and in their original packaging. Return shipping costs are the customer's responsibility unless the product received is defective or incorrect. Please contact us at hello@niasha.ch before returning any products for further assistance.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at hello@niasha.ch with your order number and photos of the damage for further assistance. We will arrange a replacement or refund.
Shipping Protection
NIASHA Ltd. is not responsible for lost or stolen packages after delivery. We highly recommend selecting the Package Protection option for CHF 1 (delivery against signature) at checkout to ensure your order is protected against theft or loss after delivery.
International Delivery
We currently only ship to Switzerland and Liechtenstein.
Warehouse Pickup
You can collect your order from our warehouse in Vevey, Vaud. Pick-up is available from Monday to Friday: 9:30 am – 4:30 pm. Once your order is ready for collection, you will receive a notification. Please bring your order confirmation and a valid ID for pickup.
how to use
ingredients
pair it with
- MCMerin C.Verified BuyerReviewingMugwort CreamI recommend this productSkin Type DrySkin Concern Sensitivity, RednessAge Range 25 to 34Rated 4 out of 5 stars1 year agoI love this product so
I love this product so much, it's so smooth and creamy but not too fatty, and is very soothing to my sensitive and dry skin. I combine it with the mugwort essence and my skin is just glowing.
The price is the only negative thing. Also, a more hygienic container would have been nicer, but on the other hand, the jars are easier to recycle so it's not the worst thing:)
- MWMichelle W.Verified BuyerReviewingMugwort CreamI recommend this productSkin Type DrySkin Concern Sensitivity, Redness, DrynessAge Range 25 to 34Rated 5 out of 5 stars2 years agowould recommend
I fell in love with this cream last winter because it’s perfect for my skin. It’s moisturizing without feeling heavy, soothing, and really helps combat the dry autumn and winter air. Plus, I absolutely love the scent. It’s the ideal protective layer for cold days.
- SASasha A.Verified BuyerReviewingMugwort CreamI recommend this productSkin Type CombinationSkin Concern Enlarged Pores, DehydrationRated 4 out of 5 stars2 years agoHydrating and calming cream
The cream really hydrates and calms the skin without provoking acne. I liked it but was a little bit disappointed when the glass pot broke into pieces after falling from a small height.
- TRThalie R.Verified BuyerReviewingMugwort CreamI recommend this productRated 5 out of 5 stars4 years agolovely for the summer
This is such a light cream, I love it during hot summer days. It soothes and moisturizes just enough without ever feeling heavy or tacky. Probably not for drier skin types but absolutely perfect for combination or greasy skin.
- APAdriana P.Verified BuyerReviewingMugwort CreamI recommend this productRated 5 out of 5 stars4 years agoGreat cream
I love mugwort. I have liked this ingredient in all the products I've tried so far. This cream is great also, nice texture, hydrating and soothing.
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