Shipping and Returns
Shipping
Orders are processed within 24-48 business hours. Once shipped, your order will be delivered by Swiss Post within 2-3 business days with Standard Shipping or 1-2 business days with Priority Shipping. Please note, processing times may be slightly longer during busy periods, such as Christmas or Black Friday.
Holiday Shipping
To ensure timely delivery during the holiday season or sales events, we recommend placing orders early, as delivery times may extend due to high volumes.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can follow your order via Swiss Post's website using the provided tracking number.
Free Shipping
Enjoy Free Shipping on all orders over CHF 50.
Returns
You may return products within 14 days of receiving your order. To be eligible for a return, products must be unused, unopened, undamaged, and in their original packaging. Return shipping costs are the customer's responsibility unless the product received is defective or incorrect. Please contact us at hello@niasha.ch before returning any products for further assistance.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at hello@niasha.ch with your order number and photos of the damage for further assistance. We will arrange a replacement or refund.
Shipping Protection
NIASHA Ltd. is not responsible for lost or stolen packages after delivery. We highly recommend selecting the Package Protection option for CHF 1 (delivery against signature) at checkout to ensure your order is protected against theft or loss after delivery.
International Delivery
We currently only ship to Switzerland and Liechtenstein.
Warehouse Pickup
You can collect your order from our warehouse in Vevey, Vaud. Pick-up is available from Monday to Friday: 9:30 am – 4:30 pm. Once your order is ready for collection, you will receive a notification. Please bring your order confirmation and a valid ID for pickup.
ingredients
Black Rice Toner
Water/Eau/Aqua, Oryza Sativa (Rice) Seed Water, Dicaprylyl Ether, Methylpropanediol, Hydrogenated Poly(C6-14 Olefin), 1,2-Hexanediol, Niacinamide, Sodium Chloride, Glycerin, Melia Azadirachta Flower Extract, Propanediol, Hydrogenated Lecithin, Polyglyceryl-10 Myristate, Coccinia Indica Fruit Extract, Ethylhexylglycerin, Adenosine, Xanthan Gum, Theobroma Cacao (Cocoa) Extract, Dextrin, Polyglycerin-3, Oryza Sativa (Rice) Extract, Tocopherol, Sodium Hyaluronate Crosspolymer, Polyglyceryl-10 Laurate, Butylene Glycol, Oryza Sativa (Rice) Bran Oil, Polyglutamic Acid, Panthenol, Xylose, Glycolic Acid, Disodium EDTA, Anthocyanins
7 Rice Ceramide Hydrating Barrier Serum
Oryza Sativa (Rice) Bran Water/Eau/Aqua, Dipropylene Glycol, Glycerin, Methylpropanediol, Water/Eau/Aqua, Butylene Glycol, Methyl Gluceth-10, Niacinamide, 1,2-Hexanediol, Panthenol, Hydroxyethyl Urea, Pentylene Glycol, Sodium Polyacrylate, Oryza Sativa (Rice) Extract, Caprylic/Capric Triglyceride, Carbomer, Hydrogenated Lecithin, Ethylhexylglycerin, Polyquaternium-51, Adenosine, Allantoin, Sodium Phytate, Xanthan Gum, Ceramide Np, Sodium Hyaluronate, Alpha-Arbutin, Angelica Keiskei Extract, Corchorus Olitorius Leaf Extract, Dioscorea Japonica Root Extract, Hibiscus Esculentus Fruit Extract, Nelumbo Nucifera Root Extract, Beta-Glucan, Tocopherol, Defatted Rice Bran Extract, Arbutin, Zinc Stearate, Defatted Rice Bran, Oryza Sativa (Rice) Bran, Hydrolyzed Rice Protein, Oryza Sativa (Rice) Seed Protein, Honey Extract, Hyaluronic Acid, Hydrolyzed Hyaluronic Acid
Green Tea Aqua Soothing Gel Cream
Water/Eau/Aqua, Propanediol, Camellia Sinensis Leaf Extract, Glycerin, Pentylene Glycol, 1,2-Hexanediol, Panthenol, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Butylene Glycol, Sorbitan Olivate, Cetearyl Olivate, Aloe Ferox Leaf Extract, Allantoin, Ethylhexylglycerin, Glyceryl Acrylate/ Acrylic Acid Copolymer, Hydrolyzed Hibiscus Esculentus Extract, Lupinus Albus Seed Extract, Moringa Oleifera Seed Extract, Disodium Edta, Melia Azadirachta Leaf Extract, Melia Azadirachta Flower Extract
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