Shipping and Returns
Shipping
Orders are processed within 24-48 business hours. Once shipped, your order will be delivered by Swiss Post within 2-3 business days with Standard Shipping or 1-2 business days with Priority Shipping. Please note, processing times may be slightly longer during busy periods, such as Christmas or Black Friday.
Holiday Shipping
To ensure timely delivery during the holiday season or sales events, we recommend placing orders early, as delivery times may extend due to high volumes.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can follow your order via Swiss Post's website using the provided tracking number.
Free Shipping
Enjoy Free Shipping on all orders over CHF 50.
Returns
You may return products within 14 days of receiving your order. To be eligible for a return, products must be unused, unopened, undamaged, and in their original packaging. Return shipping costs are the customer's responsibility unless the product received is defective or incorrect. Please contact us at hello@niasha.ch before returning any products for further assistance.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at hello@niasha.ch with your order number and photos of the damage for further assistance. We will arrange a replacement or refund.
Shipping Protection
NIASHA Ltd. is not responsible for lost or stolen packages after delivery. We highly recommend selecting the Package Protection option for CHF 1 (delivery against signature) at checkout to ensure your order is protected against theft or loss after delivery.
International Delivery
We currently only ship to Switzerland and Liechtenstein.
Warehouse Pickup
You can collect your order from our warehouse in Vevey, Vaud. Pick-up is available from Monday to Friday: 9:30 am – 4:30 pm. Once your order is ready for collection, you will receive a notification. Please bring your order confirmation and a valid ID for pickup.
ingredients
Heartleaf 77% Soothing Toner
Water/Eau/Aqua, 1,2-Hexanediol, Glycerin, Betaine, Houttuynia Cordata Extract, Butylene Glycol, Isopentyldíol, Panthenol, Centella Asiatica Extract, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Methylpropanediol, Portulaca Oleracea Extract, Disodium EDTA, Tromethamine, Chamomilla Recutita (Matricaria) Flower Extract, Vitex Agnus-Castus Extract, Arctium Lappa Root Extract, Phellinus Linteus Extract, Vitis Vinifera (Grape) Fruit Extract, Pyrus Malus (Apple) Fruit Extract, Saccharum Officinarum (Sugar Cane) Extract
Azelaic Acid 10 Hyaluron Redness Soothing Serum
Water/Eau/Aqua, Azelaic Acid, Propylene Glycol, Sodium Hydroxide, Dipropylene Glycol, 1,2-Hexanediol, Panthenol, Hydroxyethylcellulose, Betaine Salicylate, Glycerin, Biosaccharide Gum-1, Ethylhexylglycerin, Allantoin, Dipotassium Glycyrrhizate, Melia Azadirachta Leaf Extract, Camellia Sinensis Leaf Water, Sodium Hyaluronate, Melia Azadirachta Flower Extract, Niacinamide, Aloe Barbadensis Leaf Juice, Beta-Glucan, Centella Asiatica Extract, Centella Asiatica Leaf Extract, Centella Asiatica Root Extract, Madecassoside, Asiaticoside, Asiatic Acid, Madecassic Acid, Squalane Zinc PCA, Butylene Glycol, Pentylene Glycol, Caprylyl/Capryl Glucoside, Hydrogenated Lecithin, Ceramide NP
Vegan Kombucha Tea Gel Cream
Camellia Sinensis Leaf Water, Camellia Sinensis Leaf Extract, Saccharomyces Ferment Filtrate, Glycerin, Methylpropanediol, Water/Aqua/Eau, Glycereth-26, Niacinamide, 1,2-Hexanediol, Laminaria Japonica Extract, Eclipta Prostrata Leaf Extract, Arctium Lappa Root Extract, Phellinus Linteus Extract, Theobroma Cacao (Cocoa) Seed Extract, Schisandra Chinensis Fruit Extract, Hydrogenated Lecithin, Rosmarinus Officinalis (Rosemary) Leaf Oil, Ammonium Acryloyldimethyltaurate/VP Copolymer, Carbomer, Tromethamine, Polyquaternium-51, Helianthus Annuus (Sunflower) Seed Oil Unsaponifiables, Fructooligosaccharides, Xanthan Gum, Beta-Glucan, Dextrin, Hydrolyzed Hyaluronic Acid, Butylene Glycol, Hydroxyacetophenone, Ethylhexylglycerin
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