Shipping and Returns
Shipping
Orders are processed within 24-48 business hours. Once shipped, your order will be delivered by Swiss Post within 2-3 business days with Standard Shipping or 1-2 business days with Priority Shipping. Please note, processing times may be slightly longer during busy periods, such as Christmas or Black Friday.
Holiday Shipping
To ensure timely delivery during the holiday season or sales events, we recommend placing orders early, as delivery times may extend due to high volumes.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can follow your order via Swiss Post's website using the provided tracking number.
Free Shipping
Enjoy Free Shipping on all orders over CHF 50.
Returns
You may return products within 14 days of receiving your order. To be eligible for a return, products must be unused, unopened, undamaged, and in their original packaging. Return shipping costs are the customer's responsibility unless the product received is defective or incorrect. Please contact us at hello@niasha.ch before returning any products for further assistance.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at hello@niasha.ch with your order number and photos of the damage for further assistance. We will arrange a replacement or refund.
Shipping Protection
NIASHA Ltd. is not responsible for lost or stolen packages after delivery. We highly recommend selecting the Package Protection option for CHF 1 (delivery against signature) at checkout to ensure your order is protected against theft or loss after delivery.
International Delivery
We currently only ship to Switzerland and Liechtenstein.
Warehouse Pickup
You can collect your order from our warehouse in Vevey, Vaud. Pick-up is available from Monday to Friday: 9:30 am – 4:30 pm. Once your order is ready for collection, you will receive a notification. Please bring your order confirmation and a valid ID for pickup.
how to use
ingredients
pair it with
- ADAnna D.Verified BuyerReviewingPure Grinding Cleansing BalmI recommend this productSkin Type Normal, CombinationSkin Concern Sensitivity, Uneven Skin Tone, Dull Complexion, First Signs of Aging (30+), Fine Lines & Wrinkles, Dehydration, Dark Spots / PigmentationAge Range 35 to 44Rated 5 out of 5 stars4 weeks agoJust what I needed
The balm is medium- thick, easy to rince off and barely has any scent. Removes makeup effortlessly and can we talk about the packaging?!😍😍🏆 it only deserves 20 stars!
- CBC. B.ReviewingPure Grinding Cleansing BalmI recommend this productRated 5 out of 5 stars3 months agoConvenient and efficient
Love all products from this brand so far, and this one didn't disappoint either. This cleansing balm has quickly become a favorite of mine. I love the hygienic twist packaging, which dispenses the perfect amount every time—much more convenient than scooping product from a jar. The balm effortlessly removes sunscreen, makeup, and even waterproof mascara, while rinsing off easily without leaving a greasy residue.
- AAlineReviewingPure Grinding Cleansing BalmSkin Concern DehydrationRated 3 out of 5 stars11 months agoA bit too heavy
Unfortunately, the balm was too heavy for my skin. I used up the product relatively quickly. I won't buy it again and prefer cleaning it:U00F6:L
Translated from German - AMAllison m.Verified BuyerReviewingPure Grinding Cleansing BalmI recommend this productSkin Type OilyAge Range 18 to 24Rated 5 out of 5 stars1 year agoEasy to use and it works
Easy to use and works great!
Translated from Italian - AAnaReviewingPure Grinding Cleansing BalmI recommend this productSkin Type DrySkin Concern Redness, Dryness, DehydrationAge Range 25 to 34Rated 4 out of 5 stars1 year agoIt does its job
I like it but I wouldn’t say it’s the best oil cleanser ever.
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